Support the person.
Keep the employee informed about what is needed, what has been submitted, and which next step belongs to whom.

Guide injury reporting, claim documents, employer compliance, employee communication, and follow-up through one clear process.
Discuss the matter
The person needs appropriate support and clear communication. The claim needs accurate reporting, complete evidence, responsible administration, and consistent follow-up.
Keep the employee informed about what is needed, what has been submitted, and which next step belongs to whom.
Bring the incident record, employment information, medical documents, earnings information, and claim forms into one organised case.
Track submissions, queries, outstanding documents, status changes, and responses so the matter does not disappear into fragmented follow-up.

Claims slow down when information is incomplete, inconsistent, late, or held by different people. A clear case record helps the employer, employee, medical provider, and Compensation Fund work from the same facts.
Support can begin with a new incident, an employer compliance concern, an existing claim that has stalled, or a case record that needs to be reconstructed.
Capture the incident, notify the responsible people, identify immediate documentation, and establish the case record.
Check the forms, medical information, employment details, earnings evidence, declarations, and supporting documents.
Organise the correct package, record references, respond to queries, and keep the employer and employee informed.
Follow outstanding actions, status changes, further medical evidence, decisions, payments, objections, or close-out requirements.
The scope can address one urgent claim or support the broader employer routines needed to keep Compensation Fund administration current.
Talk through the caseRegistration information, employer details, classification queries, payroll evidence, account information, and administrative records.
Return of Earnings preparation support, assessment follow-up, audit queries, payments information, and Letter of Good Standing administration.
Reporting, forms, supporting documents, medical evidence, earnings information, submissions, queries, and ongoing claim tracking.
File reconstruction, outstanding information, stalled communication, status review, corrective action, and structured follow-up.
Confirm who the mandate is for, what happened, what has already been submitted, which references exist, and where the process is currently blocked.
Support can be scoped for either, depending on the matter, available records, authority to act, and the responsibilities that need to be managed.
Yes. The first step is to reconstruct the current position from claim references, submitted documents, medical information, employer records, queries, and outstanding actions.
Start with the incident record, employee and employer information, claim references, submitted forms, medical documents, earnings evidence, correspondence, and any Compensation Fund responses already received.
No. Decisions and processing time remain with the responsible authority and depend on the facts and evidence. The value of support is accurate preparation, organised records, clear communication, and consistent follow-up.
Tell us what happened, what has been submitted, and what remains unresolved. We’ll help define the next practical step.
Review the compensation matter